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Troubleshooting Hearing Aid Problems

Despite the best care routine, sometimes hearing aids do need routine maintenance and repairs. Here are some steps for troubleshooting hearing aid problems:

  • Check to make sure the hearing aids are turned on. While this sounds simple, it can be easily forgotten in the rush to get ready or out of the house each day
  • Check the volume. Did the volume get turned down accidently while removing or inserting your devices?
  • Check the batteries. Is it time to replace? Make sure to also check the position of the battery to ensure it is inserted properly
  • Check for obstructions or wax build up. If you are able to, clean your hearing aids and try them again Sometimes obstructions or excessive wax build up will require a hearing care professional to remove
  • Check for moisture. Make sure you store your hearing aids each night in a cool, dry place
  • Check your hearing aid settings. Did a setting get deleted or changed?

You should also review your hearing aid manual which will have device-specific tips for troubleshooting hearing aid problems.

If the problem is not resolved by these checks above, then it may be time to contact your hearing care professional. Your hearing care professional can:

  • Assess blockage and buildup and use more specialized tools to clean and remove
  • Review your hearing aid settings and programs
  • Examine your ears to see if there is ear wax build up causing a change in your hearing
  • Recommend repairs or maintenance to fix your hearing aids

If your hearing aids do need repair, some repairs can be made in-house at the hearing center, but others may require manufacturer repair. Your hearing care professional will also review your warranty to determine what may be covered. Finally, your hearing care professional will talk you through your options, so you can make the best choice for your hearing aids and your budget.